Privacy Policy
We guarantee your data privacy
Table of contents
·
General privacy terms
·
Applicability
·
Access
·
Use of the
platform/services by children
·
Controllers&
·
Personal information
·
Information we collect
·
Basis for collection and
processing of your personal information
·
How we use and share the
information collected
·
Cross-border data
transfer
·
Duration for which your
information is stored on the platform
·
Your choices
·
Your rights
·
Information security
·
Promotional
communications
·
Internet-based ads
·
Modification to privacy
policy
·
Grievances
·
Country specific
additional privacy terms
·
Terms applicable if you
are an indian resident
·
Terms applicable if you
are a resident of a european union (eu) country or european economic area (eea)
or united kingdom (uk)
·
Terms applicable if you
are a california state resident
I. General privacy terms
In addition to our terms
of service, techbuddy ai respects your privacy and is committed to protecting
it. This privacy policy (the "policy") explains the types of
information collected by techbuddy ai when you use the platform (as defined in
terms of service) that references this policy, how we collect, use, share and
store such information collected and also explains the rationale for collection
of such information, the privacy rights and choices you have regarding your
information submitted to us when you use the services.
For ease of reference,
use of the terms "techbuddy ai", "we", "us, and/or
"our" refer to unacademy inc.– a company incorporated under the laws
of delaware, located in the united states of america and all of its affiliates
which have license to host the platform and offer services. Similarly, use
of the terms "you", "yours" and/or "user(s)"
refer to all users of the platform (as more particularly defined under our
terms of service).
The services are
governed by this policy, terms of service, and any other rules, policies or
guidelines published on the platform as applicable to you. Please read this
policy carefully prior to accessing our platform and using the services. By
accessing and using the platform and providing your personal information
(defined below), or by otherwise signalling your agreement when the option is
presented to you, you consent to the collection, use, disclosure, sharing and
storing of information described in this policy, terms of service and any other
rules, policies or guidelines published on the platform as applicable to you
(collectively referred to as the "platform terms"), and techbuddy ai
disclaims all the liabilities arising therefrom. If you have inadvertently
submitted any personal information to techbuddy ai prior to reading this policy
statements set out herein, or you do not agree with the way your personal
information is collected, stored, or used, then you may access, modify and/or
delete your personal information in accordance with this policy (refer to the
sections about your choices and your rights).
If any information you
have provided or uploaded on the platform violates the platform terms,
techbuddy ai may be required to delete such information upon informing you of
the same and revoke your access to the platform if required.
Capitalized terms used
but not defined in this policy can be found in our terms of service.
If you have any
questions about this policy, please contact us at support@techbuddyai.com
Applicability
This policy applies to
all users of the platform and the information pertaining to the users that have
been collected through the platform.
Access
To allow you to access
and view the platform, you are required to create an account and register on
our platform. To create an account, you are required to provide certain
personal information as may be required during the time of registration.
Techbuddy ai may, in future, include other optional requests for information
from you to help techbuddy ai to customize the platform to deliver personalized
information to you. Techbuddy ai may keep records of telephone calls or emails
received from or made by you for making enquiries, feedback, or other purposes
for the purpose of rendering services effectively and efficiently.
Use of the
platform/services by children
As stated in our terms
of service, the platform is intended for access and use only by users (as
defined in our terms of service).
We do not knowingly
collect personally identifiable information from a child. If you are a parent
or guardian and you are aware that your child has provided us with any such
personal information, please contact us at support@techbuddyai.com. If we become aware
that we have collected personal information from a child, we will take steps to
remove that information from our servers.
Whenever we refer to a
"child" or "children" in this policy, we mean a child under
the age of 18 years of age.
Controllers
Techbuddy ai is the
controller of personal information that it collects and processes in connection
with the use of the platform and the provision of the services on the platform.
The kind of personal information we collect in connection with such use is
detailed below.
Personal information
"personal
information" shall mean information which identifies a user which
shall include first and last name, email address and/or phone number and any
other information categorized as ‘personal data’ under the information
technology (reasonable security practices and procedures and sensitive personal
data or information) rules, 2011, general data protection regulation (gdpr) and
/ or the california consumer privacy act (CCPA) as amended and in context of
this policy or other equivalent / similar legislations ("data protection
laws"), provided at the time of accessing the platform or at the time of
registration .
"sensitive personal
information" shall include (i) passwords and financial data (except the
truncated last four digits of credit/debit card), (ii) health data, (iii)
official identifier (such as biometric data, aadhar number, social security number,
driver’s license, passport, etc.,), (iv) information about sexual life, sexual
identifier, race, ethnicity, political or religious belief or affiliation, (v)
account details and passwords, or (vi) other data/information categorized as
‘sensitive personal data’ or ‘special categories of data’ under the data
protection laws and in context of this policy or other equivalent / similar
legislations.
We request you to not
provide techbuddy ai with any personal information unless specifically
requested by us. In the event you share with techbuddy ai any personal
information without us having specifically requested for the same, then we bear
no liability in respect of such personal information provided by you.
Information we collect
We only collect
information about you if we have a reason to do so — for example, to provide
our services on the platform, to communicate with you, or to make our services
better.
We collect this
information from the following sources:
Information we collect
from you:
Basic account
information: in order to access the platform and in order to avail
the services offered by the platform, you will need to create an account and
register with us. We ask for basic information which may include your
name, an email address, and phone/mobile number.
Information when you
communicate with us: when you write to us with a question or to ask for help,
we will keep that correspondence, and the email address, for future reference;
this may also include any phone/ mobile numbers if you have provided us the same
as part of your communication either in writing (emails included), over a phone
call or otherwise. When you browse pages on our platform, we will track that
for statistical purposes which may be to improve the platform and the services.
Information we collect
automatically:
Device and log
information: when you access our platform, we collect information
that web browsers, mobile devices, and servers typically make available,
including the browser type, ip address, unique device identifiers, language
preference, referring site, the date and time of access, operating system, and
mobile network information. We collect log information when you use our
platform — for example, when you create or make changes to your account
information on the platform.
Usage information: we collect information
about your usage of our platform. We also collect information about what
happens when you use our platform (e.g., page views, support document searches,
features enabled for your account, interactions with other parts of our services)
along with information about your supported device. We use this information to
provide our platform to you, get insights on how people use our platform
so that we can make our platform better, and understand and make predictions
about user retention.
Location information: we may determine
the approximate location of your supported device from your internet protocol
(ip) address. We may collect and use this information to calculate how many
people visit from certain geographic regions or to improve our platform services.
Information from cookies
& other technologies: we may collect information about you through the
use of cookies and other similar technologies. A cookie is a string of
information that a website stores on a visitor’s computer, and that the visitor’s
browser provides to the website each time the visitor returns. Cookies are sent
to your browser from a website and stored on your device. Other tracking
technologies are also used such as beacons, tags, and scripts to collect and
track information and to improve and analyse our services. You can instruct
your browser to refuse all cookies or to indicate when a cookie is being sent.
However, if you do not accept cookies, you may not be able to use some portions
of our platform and/or the services offered therein. Examples of cookies
we use:
Session cookies: we
use session cookies to operate our service.
Preference cookies: we
use preference cookies to remember your preferences and various settings.
Security cookies: we use
security cookies for security purposes.
Advertising cookies:
advertising cookies are used to serve you with advertisements that may be
relevant to you and your interests.
Information we collect
from other sources:
We might receive and
collect information about you from other sources in the course of their
services to us or from a publicly available sources, as permitted by law, which
we may combine with other information we receive from or about you. For
example, we may receive information about you from a social media site or a
google service if you connect to the services through that site or if you use
the google sign-in.
Basis for collection and
processing of your personal information:
Basis for collection:
We collect and process
your personal information based on the following legal parameters depending
upon the nature of personal information and the purposes for which it is
processed.
Consent: we rely on your
consent to process your personal information in certain situations. If we
require your consent to collect and process certain personal information, as
per the requirements under the applicable data protection laws, your consent is
sought at the time of collection of your personal information and such
processing will be performed where consent is secured.
Compliance with a legal
obligation: your personal information may be processed by us, to the
extent that such processing is necessary to comply with a legal obligation.
Processing of your
personal information:
We may process your
personal information in connection with any of the purposes and uses set out in
this policy on one or more of the following legal grounds:
Because it is necessary
to perform the services you have requested or to comply with your instructions
or other contractual obligations between you and us.
To comply with our legal
obligations as well as to keep records of our compliance processes.
Because our legitimate
interests, or those of a third-party recipient of your personal information,
make the processing necessary, provided those interests are not overridden by
your interests or fundamental rights and freedoms.
Because you have chosen
to publish or display your personal information on a public area of the
platform, such as a comment area.
Because it is necessary
to protect your vital interests.
Because it is necessary
in the public interest; or
Because you have
expressly given us your consent to process your personal information in a
particular manner.
We do not use personal
information for making any automated decisions affecting or creating profiles
other than what is described in this policy.
Where the processing of
your personal information is based on your consent, you have the right to
withdraw your consent at any point in time in accordance with this policy.
Please note that should the withdrawal of consent result in us not being able
to continue offering our services to you, we reserve the right to withdraw or
cease from offering our services to you upon your consent withdrawal. You may
withdraw consent by contacting us with a written request to the contact details
provided in the ‘grievances’ section below. Upon receipt of your request
to withdraw your consent, the consequences of withdrawal may be communicated to
you. Upon your agreement to the same, your request for withdrawal will be
processed.
How we use and share the
information collected
We use/process your
information in the following manner:
To provide services on
our platform: we use your information as collected by us to allow you to
access the platform and the services offered therein, including without
limitation to set-up and maintain your account, provide customer service,
fulfil purchases through the platform, verify user information and to resolve
any glitches with our platform. The legal basis for this processing is consent
or, where applicable, our legitimate interests in the proper administration of
our platform, and/or the performance of a contract between you and us.
To improve our platform
and maintain safety: we use your information to improve and customize the
platform and services offered by us, including providing automatic updates to
newer versions of our platform and creating new features based on the platform
usage analysis. Further, we also use your information to prevent, detect,
investigate, and take measures against criminal activity, fraud, misuse of or
damage to our platform or network, and other threats and violations to
techbuddy ai’s or a third party's rights and property, or the safety of
techbuddy ai, its users, or others. The legal basis for this processing
is consent or, where applicable, our legitimate interests in the proper
administration of our platform, and/or the performance of a contract between
you and us.
To market our platform
and communicate with you: we will use your information to develop a more
targeted marketing of our platform, to communicate with you about our offers,
new products, services or even receive your feedback on the platform. The legal
basis for this processing is consent or, where applicable, our legitimate
interests in the proper administration of our platform, and/or the performance
of a contract between you and us.
To establish, exercise,
or defend legal claims: we may process any personal information identified in
this policy when necessary for establishing, exercising, or defending legal
claims, whether in court, administrative, or other proceedings. The legal
basis for this processing is our legitimate interest in the protection and
assertion of our legal rights, your legal rights, and the legal rights of
others.
To manage risk and
obtain professional advice: we may process any of the personal information
identified in this policy to manage risk or obtain professional advice.
The legal basis for this processing is our legitimate interest in the
proper protection of our business and platform.
Consent: we may
otherwise use your information with your consent or at your direction.
To better understand our
users: we may use information we gather to determine which areas of the
services are most frequently visited to understand how to enhance the platform
services.
We share the information
collected as per terms of this policy only in the manner specified hereinbelow.
We do not sell or otherwise disclose personal information we collect about you
for monetary or other valuable consideration. Further, only authorized
representatives of techbuddy ai and on a need-to-know basis use any information
received from you and as consented by you. In the event of any identified
unauthorized use or disclosure of information or upon your complaint as stated
under the ‘grievances’ section below, we will investigate any such
complaint and take the appropriate action as per the applicable data protection
laws.
Affiliates and
subsidiaries: we may disclose information about you to our affiliates,
subsidiaries and other businesses under the same control and ownership,
and their respective officers, directors, employees, accountants, attorneys, or
agents, who need the information to help us provide the services or process the
information on our behalf. We require our affiliate, subsidiaries and other
businesses under the same control and ownership to follow this privacy
policy for any personal information that we share with them; you will always
have an option to opt out of receiving some or all of such promotional
communications from techbuddy ai or its affiliates through the unsubscribe link
in the email or such other option that may be communicated to you.
Third-party
vendors/service providers including integrated services on the platform: we may
share information about you with third-party vendors or service providers
(including consultants, payment processors, and other service providers and
integrated services) who need the information to provide their support services
to us or you, or to provide their services to you on our behalf either directly
or through the platform. These services may include providing customer support,
performing business and sales analysis, supporting our website functionality,
facilitating payment processing, and supporting contests, surveys, and other
features offered on our platform. Such third-party vendors are not allowed to
use the information for any purpose other than what it was provided for, and
they are required to process and use the information in accordance with
this privacy policy.
Legal disclosures: we may disclose
information about you in response to a court order, or other governmental
request. Without limitation to the foregoing, we reserve the right to disclose
such information where we believe in good faith that such disclosure is
necessary to:
Comply with applicable
laws, regulations, court orders, government, and law enforcement agencies’
requests.
Protect and defend
techbuddy ai’s or a third party's rights and property, or the safety of
techbuddy ai, our users, our employees, or others; or
Prevent, detect,
investigate, and take measures against criminal activity, fraud and misuse or
unauthorized use of our platform and/or to enforce our terms of service or
other agreements or policies.
To the extent permitted
by law, we will attempt to give you prior notice before disclosing your
information in response to such a request.
Business transfers: in
the event techbuddy ai undergoes any merger, acquisition, or sale of company
assets, in part or in full, with another company, or in the unlikely event that
techbuddy ai goes out of business or enters bankruptcy, user information would
likely be one of the assets that is transferred or acquired by a third party.
If any of these events were to happen, this privacy policy would continue to
apply to your information and the party receiving your information may continue
to use your information, but only consistent with this privacy policy.
Advertising and
analytics partners: we may share usage data with third-party advertisers,
advertisement networks, and analytics providers through cookies and other
similar technologies.
With your consent: we
may share and disclose information with your consent or at your direction.
Your information may be
shared for reasons not described in this policy; however, we will seek your
consent before we do the same or share information upon your direction.
Cross-border data
transfer:
Your information
including any personal information may be stored, processed, and transferred in
and to the amazon web service (aws) servers and databases located in
usa. Techbuddy ai may also store, process, and transfer information in and
to servers in other countries depending on the location of its affiliates and
service providers.
Please note that these
countries may have differing (and potentially less stringent) privacy laws and
that personal information can become subject to the laws and disclosure
requirements of such countries, including disclosure to governmental bodies,
regulatory agencies, and private persons, as a result of applicable
governmental or regulatory inquiry, court order or other similar process.
If you use our platform
from outside india, including in the usa, eu, eea, and uk, your information may
be transferred to, stored, and processed in india. By accessing our platform or
otherwise giving us information, you consent to the transfer of information to
india and other countries outside your country of residence. If you are located
in the eu and applicable law specifies relevant legal grounds for processing
personal data, the legal grounds for our processing activities are to perform
our contract(s) with you; to meet our legal obligations; and for our legitimate
business purposes, including to improve our operation and services and to
detect and prevent fraud.
We rely on legal bases
to transfer information outside the eu, eea and uk, and any personal
information that we transfer will be protected in accordance with this policy
as well as with adequate protections in place in compliance with applicable
data protection laws and regulations.
Duration for which your
information is stored on the platform:
Mostly, when you delete
any of the information provided by you or when you delete your account, on the
platform if applicable, or when you send a request to us through email to
delete the personal information provided by you at the time of registration, the
same will be deleted from our servers too. However, in certain cases, we will
retain your information for as long as it is required for us to retain for the
purposes stated hereinabove, including for the purpose of complying with legal
obligation or business compliances.
Note: if you wish to exercise
any of your rights (as specified in ‘your rights’ section below) to
access, modify and delete any or all information stored about you, then you may
do so by using the options provided within the platform. You can always write
to us at support@techbuddyai.com for any clarifications needed.
Your choices:
Limit the information
you provide: you always have an option to choose the information you
provide to us, including the option to update or delete your information.
However, please note that lack of certain information may not allow you the
access to the platform or any of its features, in part or in full.
Limit the communications
you receive from us: further, you will also have the option to choose what kind
of communication you would like to receive from us and whether you would like
to receive such communication at all or not. However, there may be certain
communications that are required for legal or security purposes, including
changes to various legal agreements, that you may not be able to limit.
Reject cookies and other
similar technologies: you may reject or remove cookies from your web
browser; you will always have the option to change the default settings on your
web browser if the same is set to ‘accept cookies’. However, please note that
some services offered on the platform may not function or be available to you,
when the cookies are rejected, removed, or disabled.
Your rights:
In general, all users
have the rights specified herein this section. However, depending on where you
are situated, you may have certain specific rights in respect of your personal
information accorded by the laws of the country you are situated in. To understand
your rights, please refer to the country specific additional terms below.
If you are a user, you
may exercise any of these rights by using the options provided to you within
the platform upon your login. If, however, you are facing any issues or require
any clarifications, you can always write to us at the address noted in the
‘grievances’ section below, and we will address your concerns to the
extent required by the applicable law.
Right to confirmation
and access: you have the right to get confirmation and access to your personal
information that is with us along with other supporting information.
Right to correction: you have the right to
ask us to rectify your personal information that is with us that you think is
inaccurate. You also have the right to ask us to update your personal
information that you think is incomplete or out-of-date.
Right to be forgotten: you have the right to
restrict or prevent the continuing disclosure of your personal information
under certain circumstances.
Right to erasure: if you
wish to withdraw/remove your personal information from our platform, you have
the right to request erasure of your personal information from our platform.
However, please note that such erasure will remove all your personal information
from our platform (except as specifically stated in this policy) and may result
in deletion of your account on the platform permanently, and the same will not
be retrievable.
Remember, you are
entitled to exercise your rights as stated above only with respect to your
information, including personal information, and not that of other users.
Further, when we receive any requests or queries over email or physically to
the address specified in the ‘grievances’ section below, then, as per the
applicable data protection laws, we may need to ask you a few additional
information to verify your identity in association with the platform and the
request received.
Information security
We work to protect the
security of your information during transmission by using transport layer
security (tls) or secure sockets layer (ssl) software (depending on your
browser/supported device), which encrypts information you input in addition to
maintaining security of your information as required under applicable laws.
We maintain electronic,
and procedural safeguards in connection with the collection, storage, and
disclosure of personal information (including sensitive personal information).
Our security procedures mean that we may occasionally request proof of identity
before we disclose personal information to you that belongs to you.
However, no form or
method of data storage or transmission system is fully secure, and we cannot
guarantee that security provided by such system(s) is absolute and that your
information will not be accessed, disclosed, or destroyed in the event of a
breach of any of our security measures.
It is important for you
to protect your account against unauthorized access to or use of your password
and to your computer and if you have any reason to believe that your password
has become known to anyone else, or if the password is being, or is likely to
be, used in an unauthorized manner, you must immediately change your password
or inform us, so that we are able to help you stop or prevent such unauthorized
access. Be sure to sign off when you finish using a shared computer.
All KYC information
which may be collected in accordance with this policy are fully encrypted and
cannot be accessed by any person other than the designated authority in
techbuddy ai.
We try and ensure that
the third parties who provide services to us under appropriate contracts take
appropriate security measures to protect personal information in line with our
policies.
Promotional
communications:
You will always have the
option to opt out of receiving some or all of our promotional communications
through the setting provided within the platform upon your login, by using the
unsubscribe link in any email communications sent to you or by emailing support@techbuddyai.com.
If you opt out of
promotional communications, we may still send you transactional communications,
such as service announcements, administrative and legal notices, and
information about your account, without offering you the opportunity to opt out
of these communications. If you no longer wish to use our platform or receive
any communications from us (except for those that are legally required), then
you may delete your account by using the option enabled within the platform or
by writing to us at support@techbuddyai.com
Please note that opting
out of promotional email communications only affects future communications from
us. If we have already provided your information to a third party (as stated in
this policy) before you changed your preferences or updated your information,
you may have to change your preferences directly with that third party.
We do not sell your
personal information to third parties, and we do not use your name or name of
your company in marketing statements without your consent.
Interest-based ads
On unaffiliated sites,
techbuddy ai may display interest-based advertising using information you make
available to us when you interact with our platform and services.
Interest-based ads, also sometimes referred to as personalised or targeted ads,
are displayed to you based on information from activities such as registering
with our platform, visiting sites that contain techbuddy ai content or ads. In
providing interest-based ads, we follow applicable laws, as well as the code
for self-regulation in advertising by the advertising standards council of
india and the self-regulatory principles for online behavioural advertising
developed by the digital advertising alliance (a coalition of marketing, online
advertising, and consumer advocacy organizations) and other rules and
guidelines issued by the federal trade commission in respect of digital
advertising.
We do not provide any
personal information to advertisers or to third party sites that display our
interest-based ads. However, advertisers and other third-parties (including the
ad networks, ad-serving companies, and other service providers they may use)
may assume that users who interact with or click on a personalised ad or
content are part of the group that the ad or content is directed towards. Also,
some third-parties may provide us information about you (such as the sites
where you have been shown ads or demographic information) from offline and
online sources that we may use to provide you more relevant and useful
advertising.
Advertisers or ad
companies working on their behalf sometimes use technology to serve the ads
that appear on our sites directly to your browser. They automatically receive
your ip address when this happens. They may also use cookies to measure the
effectiveness of their ads and to personalise ad content. We do not have access
to or control over cookies or other features that advertisers and third-party
sites may use, and the information practices of these advertisers and
third-party websites are not covered by our policy. Please contact them
directly for more information about their privacy practices.
Modification to privacy
policy:
Our business changes
constantly and our policy may change from time to time. We may, at our
discretion (unless required by applicable laws to mandatorily do so),
email periodic reminders of our notices and conditions, unless you have
instructed us not to, but we encourage you to check our platform frequently to
see the recent changes. Unless stated otherwise, our current policy applies to
all information that we have about you and your account. We stand behind the
promises we make, however, and will not materially change our policies and
practices making them less protective of customer information collected in the
past without your consent.
Grievances:
If you have any
questions about this policy, wish to exercise your rights, concerns about
privacy or grievances at platform, please register your complaint with a
thorough description via email to support@techbuddyai.com.
Terms applicable if you
are an Indian resident:
Your rights: if you
are located in india, you may have the following rights under the personal
digital personal data protection bill (dpdpb) when it becomes a legislation.
All requests can be made by using the option provided to you within the
platform upon your login. You may also write to us as stated in the
"grievances" section above, and we will address you concerns to the
extent required by law.
Right to confirmation
and access: you have the right to get confirmation and access to your personal
information that is with us along with other supporting information.
Right to correction: you
have the right to ask us to rectify your personal information that is with us
that you think is inaccurate. You also have the right to ask us to update your
personal information that you think is incomplete or out-of-date.
Right to grievance
redressal: you have the right to register your grievance with us concerning the
manner in which your personal information is being handled by writing to our
grievance officer.
Right to nominate: you
may nominate another person to act on your behalf, in the event of your death
or incapacity, exercise your rights.
Right to erasure: if you
wish to withdraw/remove your personal information from our platform, you have
the right to request erasure of your personal information from our platform.
However, please note that such erasure will remove all your personal information
from our platform (except as specifically stated in this policy) and may result
in deletion of your account on the platform permanently, and the same will not
be retrievable.
Terms applicable if you
are a resident of united kingdom (uk), a european union (eu) country or
european economic area (eea)
Your rights: if you
are located in the united kingdom (uk) or european union (eu) or european
economic area (eea), you have the following rights under the uk and eu general
data protection regulation (gdpr) respectively. All requests should be
sent to the address noted in the "grievances" section above, and
we will fulfil requests to the extent required by applicable law.
Right to access your
personal information: you have the right to receive confirmation as to
whether or not personal information concerning you is being processed and,
where that is the case, access to the personal information can be sought.
Right to
rectification: our goal is to keep your personal information accurate,
current and complete. Please contact us if you believe your information
is inaccurate or incomplete.
Right to
erasure: in some cases, you have a legal right to request that we erase
your personal information.
Right to object to
processing: you have the right to object to our processing of your
personal information under certain conditions.
Right to restrict
processing: you have the right to request that we restrict the processing of
your personal information, under certain conditions.
Right to data
portability: you have the right to request that we transfer the data that we
have collected to another organization, or directly to you, under certain
conditions.
Right to make a
complaint to a government supervisory authority: if you believe we have
not processed your personal information in accordance with applicable
provisions of the gdpr, we encourage you to contact us at support@techbuddyai.com. You also have
the right to make a gdpr complaint to the relevant supervisory authority or
seek a remedy through the courts. If you need further assistance regarding your
rights, please contact us using the contact information provided below, and we
will consider your request in accordance with applicable law. You can identify
the supervising authority of your concern by visiting
https://edpb.europa.eu/about-edpb/board/members_en.
Right to not be subject
to automated decision-making, including profiling: you have the right not to be
subject to a decision based solely on automated processing, including
profiling, which produces legal or similarly significant effects concerning
you.
We collect and process
personal information about you only where we have a legal rationale to do so.
Specific legal rationale applied for the same will depend on the type of
personal information collected and the context in which the same is being
processed, including the services involved.
Terms applicable if you
are a california state resident
If you are a california
state resident, then you have the following rights to the extent, and in the
manner, set out in the CCPA:
The right to access the
personal information that we hold on you.
The right to know what
personal information we intend on collecting from them before the point of
collection.
The right to opt in or
out of marketing, analytics, and other similar activities.
The right to equal
services without discrimination; and
The right to request
deletion of personal information.
The above rights, the
manner in which you can exercise the same and the category of and the manner in
which we collect your information, are detailed below.
CCPA notice at
collection:
For purposes of the CCPA,
in collecting the information described above, we collect the categories of
personal information listed below from you:
Identifiers: we may
collect your name, email address, mobile number, username, unique personal
identifier, and internet protocol (ip) address. We use identifiers as
set forth in the "how we use and share the information collected"
section of this policy, like your name, contact information, and device and
online identifiers.
Characteristics of
personal information described in the california customer records statute: we
may collect your name, email address, username, unique personal identifier, and
gender. We use categories of personal information described in the california
consumer records statute as set forth in the ‘how we use and share the
information collected’ section of this policy.
Internet or other
electronic network activity information: we collect cookies as described in
our ‘information we collect’ section above; we will automatically receive
information from your browser and your device, which includes the date and time
of your visit to the platform as well as your location, internet protocol (ip)
address, domain server, browser type, access time, and data about which pages
you visit on the platform. We use internet or other electronic network
activity information as set forth in the "how we use and share the
information collected" section of this policy.
Geolocation data: we may collect your ip
address. We use geolocation data as set forth in the "how we use and share
the information collected" section of this policy. (such as your
location based on your ip address);
Audio, electronic,
visual or similar information: we may collect your profile picture or other
audio, or visual information uploaded as content to the platform. We use audio,
electronic, visual or similar information as set forth in the "how we use and
share the information collected" section of this policy.
Inferences: we may make inferences
based upon the personal information collected (such as likelihood of retention
or attrition). We use inference information as set forth in the "how
we use and share the information collected" section of this policy.
CCPA data practices
during the last 12 months:
Personal information
collected: as described in this policy, we have collected the categories of
personal information listed below during the preceding 12 months:
Identifiers
Characteristics of
personal information described in the california customer records statute Internet or other
electronic network activity information Geolocation data Commercial information Audio, electronic,
visual, thermal, olfactory, or similar information Inferences.
Categories of sources: we have collected the
personal information identified in this policy from you and our payment
processors.
Business and commercial
purposes for collecting: we have collected the categories of personal
information listed above for the following purposes:
Operate the platform:
Provide our services to
you;
Honour our terms of
service and contracts;
Ensure the privacy and
security of our platform and services;
Manage our relationships
with you;
Communicate with you;
Analyze use of the
platform and our services;
Enhance your experience;
Track visits to the
platform;
Provide you with a more
personal and interactive experience on the platform; and Usage analytics
purposes.
Personal information
sold: we have not sold categories of personal information during the preceding
12 months.
Personal information
disclosed for a business purpose: we have disclosed for a business purpose the
categories of personal information listed below during the preceding 12 months:
Identifiers:
Characteristics of
personal information described in the california customer records statute
Internet or other
electronic network activity information
Geolocation data
Commercial information
Audio, electronic,
visual, thermal, olfactory, or similar information
Inferences
We have disclosed each
category of personal information to the following categories of third parties:
(1) corporate parents, subsidiaries, and affiliates; (2) advisors (accountants,
attorneys); (3) service providers (data analytics, data storage, mailing,
marketing, website and platform administration, technical support); and (4)
operating systems and platforms.
Consumer rights and
requests under the CCPA
The CCPA gives consumers
the right to request that we (1) disclose what personal information we collect,
use, disclose, and sell, and (2) delete certain personal information that we
have collected or maintained. You may submit these requests to us as described
below, and we honour these rights where they apply.
If a request is
submitted in a manner that is not one of the designated methods for submission,
or if the request is deficient in some manner unrelated to our verification
process, we will either (1) treat the request as if it had been submitted in
accordance with the designated manner, or (2) provide you with specific
directions on how to submit the request or remedy any deficiencies with the
request, as applicable.
Request to know: as a
california resident, you have the right to request: (1) the specific pieces of
personal information we have collected about you; (2) the categories of
personal information we have collected about you; (3) the categories of sources
from which the personal information is collected; (4) the categories of
personal information about you that we have sold and the categories of third
parties to whom the personal information was sold; (5) the categories of
personal information about you that we disclosed for a business purpose and the
categories of third parties to whom the personal information was disclosed for
a business purpose; (6) the business or commercial purpose for collecting,
disclosing, or selling personal information; and (7) the categories of third
parties with whom we share personal information. Our response will cover the
12-month period preceding our receipt of a verifiable request.
Request to delete: as a
california resident, you have a right to request the erasure/deletion of
certain personal information collected or maintained by us. As described
herein, we will delete your personal information from our records and direct
any service providers (as defined under applicable law) to delete your personal
information from their records. However, we are not required to honour a
deletion request if an exemption applies under the law.
Submitting a request:
If we cannot verify the
identity of the person making a request for categories of personal information,
we may deny the request. If the request is denied in whole or in part for this
reason, we will provide a copy of, or direct you to, our privacy policy.
If we cannot verify the
identity of the person making the request for specific pieces of personal
information, we are prohibited from disclosing any specific pieces of personal
information to the requestor. However, if denied in whole or in part for this
reason, we will evaluate the request as if it is seeking the disclosure of
categories of personal information about the consumer.
If we cannot verify the
identity of the person making a request to delete, we may deny the request.
If there is no reasonable method by which we can verify the identity of
the requestor to the degree of certainty required, we will state this in our
response and explain why we have no reasonable method by which we can verify
the identity of the requestor.
Authorized
agents: authorized agents may submit requests via the methods identified
in this policy. If you use an authorized agent to submit a request to know or a
request to delete, we may require you to: (1) provide the authorized agent with
signed permission to do so; (2) verify your identity directly with us; and (3)
directly confirm with us that you provided the authorized agent permission to
submit the request. However, we will not require these actions if you have
provided the authorized agent with power of attorney pursuant to the california
probate code.
Excessive
requests: if requests from a user are manifestly unfounded or excessive,
in particular because of their repetitive character, we may either (1) charge a
reasonable fee, or (2) refuse to act on the request and notify the user of the
reason for refusing the request. If we charge a fee, the amount will be based
upon the administrative costs of providing the information or communication or
taking the action requested.
CCPA
non-discrimination: you have the right not to receive discriminatory
treatment by us due to your exercise of the rights provided by the CCPA. We do
not offer financial incentives and price or service differences, and we do not
discriminate against users/consumers for exercising their rights under the CCPA.